Refund policy

At Ruby's Faith Jewellery, we want you to love every piece you receive. If something isn't right, we're here to help.

Returns

We accept returns within 30 days of delivery. To be eligible, items must be:

Unworn and undamaged
In original packaging
Accompanied by proof of purchase

The following items cannot be returned for health and hygiene reasons:

Earrings and ear cuffs
Body jewellery
Personalised or engraved items

If you'd like to return an eligible item, please contact us at info@rubysfaith.co.za with your order number and reason for return. We'll guide you through the process and provide a return address.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent.

Refunds

Once we receive and inspect your returned item, we'll notify you by email. If approved, your refund will be processed within 5–7 business days to your original payment method. Please allow additional time for your bank or card provider to reflect the credit.

We do not offer refunds on items that show signs of wear, damage caused after delivery, or items returned outside the 30-day window.

Exchanges

We're happy to exchange eligible items for a different size or style. Please contact us within 30 days of delivery. Once your exchange is approved, we'll dispatch the replacement as quickly as possible.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 7 days of delivery at info@rubysfaith.co.za with photos of the issue. We'll arrange a free return and send a replacement or issue a full refund promptly.

Questions?

Christmas in July 🎁

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Refund policy