Help & FAQs
Can't find what you're looking for? Contact us and we'll be happy to help.
Orders & Delivery
How do I place an order?
Simply browse our collections, select your item and size, click 'Add to Cart', and proceed to checkout. You can pay securely using credit/debit card, PayPal, or any other available payment methods.
Can I track my order?
Yes! Once your order has been dispatched you'll receive a shipping confirmation email containing your tracking number. You can use this to track your parcel on the courier's website.
How long will my order take?
UK standard orders arrive within 3–5 business days. Express delivery is 1–2 business days. International orders typically take 5–14 business days depending on your location. See our Shipping page for full details.
Can I change or cancel my order?
We process orders quickly. Please contact us at info@rubysfaith.co.za as soon as possible if you need to make changes. Once dispatched, we're unable to amend or cancel orders.
Products & Sizing
What materials are your jewellery pieces made from?
Our collection includes pieces crafted from sterling silver, gold vermeil, gold-filled, and stainless steel with PVD coating. We prioritise quality materials to ensure longevity and skin-friendliness. Visit our Materials & Care page for full details.
Are your pieces suitable for sensitive skin?
Yes! Our sterling silver and stainless steel pieces are hypoallergenic and suitable for most sensitive skin types. If you have a known metal allergy, we recommend opting for our stainless steel or solid sterling silver pieces.
How do I find my ring size?
We recommend using a ring sizer or measuring the inside diameter of a ring that fits you well. Our product pages include a size guide. If you're between sizes, we suggest sizing up for comfort. Contact us for personalised sizing advice.
Do you offer personalised or engraved jewellery?
Yes, we offer personalised pieces for select items. Personalised orders take an additional 3–5 business days to create. Please note that personalised items cannot be returned or exchanged unless faulty.
Returns & Refunds
What is your returns policy?
We accept returns within 30 days of delivery for eligible items. Items must be unworn, undamaged, and in original packaging. Earrings, body jewellery, and personalised items cannot be returned for hygiene and safety reasons.
How long does a refund take?
Once we receive and inspect your return, refunds are processed within 5–7 business days back to your original payment method. Please allow additional time for your bank or card provider to process the payment.
What if I receive a faulty item?
We're so sorry if this happens! Please contact us at info@rubysfaith.co.za within 7 days of receiving your order with photos of the fault. We'll arrange a free return and send a replacement or issue a full refund promptly.