Shipping
Shipping FAQs
How can I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation with your tracking details. For nationwide orders via ISH Couriers, you can also contact them directly on +27 84 685 2194 with your order reference. Please allow up to 24 hours for tracking to update.
Can I change or cancel my order?
We process orders quickly to ensure fast dispatch. If you need to make a change or cancel, please contact us as soon as possible at info@rubysfaith.co.za. Once an order has been handed to the courier we are unable to make changes.
Do I need to sign for my order?
ISH Couriers will contact you to arrange delivery or confirm your address. Please ensure your contact number is correct at checkout. If you miss a delivery, contact ISH Couriers directly on +27 84 685 2194 to reschedule.
Returns
We're unable to accept returns on personalised items, earrings, or body jewellery for health and safety reasons.
How do I return my order?
Items must be returned within 30 days of delivery, unworn and in their original packaging. Please contact us at info@rubysfaith.co.za with your order number and reason for return, and we'll guide you through the process.
How long does a refund take?
Once we receive and inspect your return, we'll process your refund within 5–7 business days. The refund will be applied to your original payment method. Please allow additional time for your bank to process the credit.
Can I exchange an item?
Yes, we're happy to exchange eligible items for a different size or style. Please contact us within 30 days of delivery. Once approved, we'll send you a prepaid returns label and dispatch your exchange item as quickly as possible.
Need help? Email us at info@rubysfaith.co.za or use the Contact Us form.